Digital profile drawings
Because downloadable CAD files are delivered electronically and cannot be returned, sales are generally final once download access has been provided. If a purchased file is corrupted, missing, or materially different from its product description, contact us and we will provide a corrected file or another appropriate resolution.
Custom drawing services
A custom drawing order may be cancelled for a full refund before work begins. Once drafting has started, the amount refundable will depend on the work already completed. Completed custom drawings are non-refundable unless the delivered file materially fails to match the information approved for the order.
Customer review
Customers must review dimensions, tolerances, project requirements, and equipment compatibility before fabrication. Changes caused by new or incomplete source information are not considered defects and may require an additional fee.
To request assistance, contact us through the store contact page and include your order number.