Refund policy

REFUND POLICY

Because Profileworks sells downloadable digital files, all purchases of completed CAD profile drawings are final once the download link has been delivered.

Please contact us at support@profileworkscad.com within 7 days of purchase if:

• The file is corrupted or cannot be downloaded
• You received the wrong file
• You were charged more than once for the same order
• The file is materially different from its product description

We will first attempt to correct or replace the file. If we cannot resolve the issue, we will provide an appropriate refund.

Refunds will not be issued because a customer no longer needs the drawing, purchased the wrong profile, or uses software that is incompatible with the provided file format. Customers are responsible for confirming software compatibility and reviewing all dimensions before using a drawing for tooling, fabrication, or manufacturing.

CUSTOM PROFILE DRAWING SERVICES

A custom drawing order may be canceled for a full refund before work begins. Once work has begun, the service fee is non-refundable. If Profileworks is unable to complete the requested service, the customer will receive a full refund.

Nothing in this policy limits any rights or remedies provided by applicable law.

For questions or refund requests, contact support@profileworkscad.com